Warranty

All products sold by Greenbox and our website come with official manufacturer's warranty. The warranty is valid for Hong Kong in conjunction with your receipt that you have received from Greenbox.

What is not covered:

The warranty does not cover defects resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; accident; excess moisture; insects; lightning; power surges; connections to improper voltage supply; unauthorized alteration or modification of original condition; damages caused by inadequate packing or shipping procedures; product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications; and products purchased from unauthorized dealers.

What we will do:

During the warranty period, we will, together with the manufacturer (or the manufacturer's appointed Hong Kong repair center), repair or replace any defective parts within a reasonable period of time and free of charge. We will pay shipping, insurance or transportation charges from you to us or for us to return a product to you, unless otherwise mentioned below.

For each individual brand/product, please see below for specific details on the warranty period:

Austin

All Austin Air come with 3-year manufacturer's warranty. Warranty includes pick-up, repair and/or replacement of same or better unit. For issues please contact us here. 

Austin Air purchases do not have to be registered after purchase. Your serial number at the bottom of the unit, plus the invoice from Greenbox will provide you with your necessary warranty. The serial number is automatically registered with Austin Air Hong Kong Limited.

IQAir

All IQAir units come standard with the official IQAir 3-year manufacturer's warranty (on-site) on parts and 5-year manufacturer's warranty on labour. Warranty includes pick-up, repair and/or replacement of same or better unit. For issues with your air purifier please contact us here. 

IQAir purchases do not have to be registered after purchase. Your serial number at of the unit, plus the IQAir certificate and invoice from Greenbox, will provide you with your necessary warranty. The serial number is automatically registered with IQAir.

Blueair

All Blueair units come standard with the official 1-year manufacturer's warranty. This can be upgraded to 5-years through online registration. 5 year warranty includes parts and labour. Does not include transportation, consumable parts (Filter)

Alen 

Life time warranty with buying proof and product registration.

https://www.alencorp.com/pages/alen-air-purifier-product-registration